Last Updated Aug 27, 2021 by AdminConstruction Construction sites are often messy, loud and full of activity – not exactly places you’d normally want to visit and roam. However, sometimes you will have a client who just won’t be satisfied with the project updates you send them. Instead, they will want to come and see how the construction work is going firsthand, it is up to you to organize the tour, in such a case, you may not be sure how to do it successfully. Is there a way to make a satisfactory presentation with all the background noise? As it happens, there is, but you need some careful planning and thinking beforehand. Fortunately, we’re here to help. With the following tips, you’ll be ready to wow your customer and convince them that they’re putting their trust in the right company and people! Plan Well Ahead Taking a client on a construction site tour without a plan is bound to end in disaster. After all, if you don’t know exactly what you want to show them and what you will need to visit, your presentation will be baffling and unprofessional. Not only that, but you will waste a lot of time without achieving anything productive, and your customer is sure to notice. So, instead, sit down at least a week before the tour and carefully identify its different phases, and what do that entail? Well, you should know what path you will take, what kind of work will take place on this path, as well as what you should bring with you. Consider your agenda for the day – are you trying to convey a certain message to your client? If so, organize your tour in a way that makes it clear. 2. Check the weather: Construction sites are usually out in the open and exposed to all kinds of elements. This means that the success of your tour will largely depend on the weather, which is clearly something you can’t control. But what you can do is keep track of it. In order to determine the best time for organizing a visit to the construction site, it is better to choose a warm and pleasant day without harsh weather conditions. This way, you and your client will be able to fully focus on the tour without trying to hide from the rain or screaming in the wind. This will certainly make the whole visit more valuable and educational for both, but the weather can be quite unpredictable, especially in specific areas and certain seasons. Hence, it would be wise to invest in a real-time weather monitoring tool to avoid any sudden storms that could ruin the experience. Invest in a wireless audio system As we said before, construction sites are very noisy. All the banging, screaming, and knocking makes it hard to hear people talking to you. And you can’t expect all the activity to stop while you’re touring your client. It wouldn’t make sense either – your client is there to see the progress your workers are making, but how can you deliver a successful presentation in such an environment? Well, definitely not by yelling hoping your client will hear you. Instead, you should invest in wireless tour guide systems that are specifically designed for such situations. A wireless tour guide system usually consists of a headset and a microphone for you and your clients. You can choose whether you want a one-way or two-way system, or in other words, whether you prefer to give a presentation or have a discussion. With a system of this type, you will be able to talk to your customers in even the most noisy environments without having to stand right next to them. Just connect your devices and start talking! For a successful tour of the construction site, a tour guide system is a must. Not only will it make things easier for you, but your customers will also be impressed with your resourcefulness. So feel free to get one of these devices ASAP! Talk to the people on the construction site Your tour of the construction site shouldn’t come as a surprise to your workers. In fact, they should know in advance that you will come and bring guests with you. Then they will be able to organize their activities so that they do not get in your way and vice versa, you should definitely notify the project managers on the site about the tour. They may even help you plan and direct you to the main areas you should visit. Furthermore, they can prepare charts and documents that you may review with your visitors during the tour. This way, the entire tour will be smooth from start to finish without any hitches of any kind, and if your employees know you’re touring for important clients, they can prepare for any potential questions. With some preparation, their answers are sure to be more accurate and concise, leaving a better impression on your customers. Impossible either. In fact, if you get the chance to give your client a tour of a construction site, you should take it. This way, you will show that you are organized, professional and responsible – just what your customer needs. Training and collective hospitality operations. He has more than 40 years of collective hospitality experience and most recently served as President of Plant-Tours.com for the past 18 years. He has provided consulting services with the majority of Fortune 500 industrial companies to improve team communication dynamics of all kinds in manufacturing environments.
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