FireAngel enhances national installer training and support


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FireAngel, one of Europe’s leading suppliers of smoke, heat and carbon monoxide alarms, has expanded its commitment to providing electrical contractors with first-class product quality and customer service excellence by expanding its renowned Field Support Unit. In response to a series of high-profile contracts awarded during 2020 and 2021, the expansion of the Field Support Team will ensure that each professional has the resources and support they need to ensure that each project achieves maximum fire and CO2 protection. This includes training, which electrical contractors must perform prior to the start of the project, to ensure that all FireAngel smoke, heat, CO2 and additional safety devices are installed correctly and in line with current standards, while meeting the most demanding site requirements. Dedicated sessions are hosted on site or digitally for ultimate convenience, with full traceability, whereby a Certificate of Training Completion for complete training modules is issued to each individual. Training can be tailored to meet the unique specifications of each development or specific project needs. Modules cover areas such as correct alarm loci, basic alarm technology, and how to take advantage of current advances in IoT technology to create hybrid system capabilities that can be continually adapted and upgraded. Electrical contractors can also receive comprehensive guidance on the latest BS 5839:6 2019 grades and categories to ensure ongoing compliance, by successfully mitigating the level of risk for each development. This is also supported by dedicated on-site support, with FireAngel’s team of field support experts strategically located across the UK to meet with on-site electrical contractors, when needed, to provide practical guidance ensuring that the overall installation is completed correctly and efficiently. “In order to maximize fire and CO2 protection, it is essential that every phase of specification, installation and maintenance be completed to the highest standards,” said Steve Boggis, Business Unit Manager at FireAngel. “That’s why we’ve expanded our dedicated field support team, Which works alongside our national network of Specification Managers and Customer Service, to ensure that electrical contractors are consistently provided with the guidance, service, product quality and innovation they need to achieve full protection and compliance, every time.” The field support team also provides an overview of all FireAngel product ranges, Including the advanced specification suite of devices featuring Smart RF technology, which has been specifically developed to provide installers with a smart set of alarms that can be wirelessly linked and continuously upgraded to facilitate remote monitoring for complete protection for all.The launch of the new FireAngel Trade Locator Version 5 also provides Installers have brief instructions on which hardware is most suitable for each specific installation, grades and classes of BS 5839-6 and is now available for download from the FireAngel website on the web. For more information visit the FireAngel website.


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