Ford announced FORDLiive – a new commercial vehicle uptime accelerator that increases productivity for companies


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Ford has announced FORDLiive – a new connected runtime system designed to help Ford commercial vehicle operators increase their productivity by maximizing the vehicle’s uptime. FORDLiive is committed to transforming the way Ford customers manage and maintain their cars, by reducing the number of breakdowns, allowing fewer time-consuming visits to dealer shops, and achieving faster service and repair times. Ford forecasts show FORDLiive can reduce vehicle downtime by up to 60 percent. The system connects Ford commercial vehicle customers, the Transit Center network, and the automaker itself, and uses real-time vehicle data to individually improve the productivity of each vehicle in the customer’s fleet. About 500,000 commercial vehicles connected to Ford are already operating on Europe’s roads, and the number of vehicles is expected to reach over a million by mid-2022. FORDLiive will be available free of charge, as small businesses and large fleets can access their benefits through the FordPass Pro app and a customized version of the tool. Ford Telematics respectively. FORDLiive will gradually roll out to European markets during 2021, starting with the UK and Ireland, resulting in 80 percent of customers covered with dedicated Readiness Centers before the end of the year. Ford is committed to increasing FORDLiive even further and will continue to provide uptime enhancement services across Europe after the launch. Smart Maintenance Connected Vehicles To ensure every vehicle is available to operate when the customer needs it, FORDLiive enables smart maintenance, allowing service scheduling at the most efficient time and providing notifications when an action is identified that can help prevent a breakdown. By analyzing vehicle data in real time, FORDLiive provides vehicle-specific maintenance information to customers. Small businesses with up to five vehicles receive notifications through the FordPass Pro app, while larger fleet managers are notified through a vehicle health dashboard in a custom version of FordPass Pro. Vehicle condition data is automatically sent via the vehicle’s FordPass Connect modem, which has been appearing as standard on Transit, Transit Custom, Transit Connect, Ranger and Fiesta Van models since mid-2019. Using data and insights from the UK’s leading roadside assistance service, Ford engineers estimate That up to 30 percent of callouts can be avoided if customers respond to these smart maintenance notices. In addition to helping operators plan maintenance and schedule appropriate service times, smart maintenance notifications help customers monitor and manage residual oil life, AdBlue levels, and tire pressure to reduce the possibility of unscheduled downtime. Smart Maintenance provides operators with simple language explanations of any warning lights or messages activated in the vehicle, as well as a display of their potential impact on vehicle operation and guidance on appropriate maintenance. Operators will also be notified if their vehicle is the subject of a recall. Ford Service Pro improves dealer ability to improve the dealer experience for customers, the new Ford Service Pro offers a suite of specialist services based on commercial operator service needs, using new connected data features to simplify tasks and achieve faster completion. Ford’s unparalleled network of 800 transit centers (110 in the UK) can see the past 60 days of customer vehicle data through smart diagnostics, which supports faster diagnostics and enables proactive parts ordering before the vehicle arrives at the workshop. Shared vehicle data also helps dealers provide the most effective operational advice to customers, including grouping upcoming tasks to reduce workshop appointments and facilitate screening for urgent repairs. In the event of an inevitable extended breakdown, seeing transit centers in the specific requirements of the customer will help determine the replacement vehicle required to keep their business moving forward. FORDLiive is also increasing Ford’s engineers’ connectivity by experimenting with virtual reality headsets, and Ford experts “teleport” to Transit centers to help diagnose complex issues and provide effective solutions, saving time and cost of physical travel. These new services add to the variety of assistance available through the Transit Center network to improve uptime, including extended hours, night service, express service while waiting, vehicle collection and delivery, and mobile service. Three All-New FORDLiive Centers in 2021 Critical to the New Offer, FORDLiive Centers are equipped with expert FORDLiive Dealerships, focused exclusively on keeping clients on the road by identifying emerging issues and responding to them quickly. Teams at these uptime centers use the new UptimePro software, which receives live data from the hub’s to track every repair for optimum uptime. If the system detects repairs delays or frequent visits from the same vehicle, FORDLiive dealers will advise on the best solution to identify and fix the underlying problem as quickly as possible. FORDLiive dealerships act as the carmaker’s eyes and ears to ensure that Ford’s expert teams are instantly involved in supporting the dealer, whether they require in-depth technical support from engineers or a prompt supply of parts to fix a customer’s car. For more information, visit FordLiive, and see a video about the new service and how it works here.


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